Visitor and Member Conduct Policy

The Norton Museum of Art is a safe, inclusive, and welcoming space where all visitors may engage with our incredible Collection and distinctive programs. To make this possible, and for the safety and welfare of all, we ask that Museum visitors show common courtesy and kindness to fellow visitors, Museum staff, and service providers. Verbal, physical, or written behavior that is unsafe, illegal, or incites violence will not be tolerated. Any behavior that is abusive, disorderly, disruptive, hostile, or threatening to, or constitutes hate speech directed at fellow visitors, Museum staff, service providers, the artwork, or the Museum building itself, is equally unacceptable.

The Museum reserves the right, at its sole discretion, to deny admission to or to remove any persons engaging in such behavior, including persons wearing attire or having visible tattoos displaying language or designs that could pose a safety or security risk or create a hostile environment for visitors, staff, or service providers.

The Museum reserves the right to terminate, cancel, suspend, or revoke any membership at any time with no refunds if a member does not follow the conduct policy outlined above. The Museum may refuse admission to or eject a member if the Member’s conduct is deemed disorderly or a member fails to comply with any security measures on the premises, at offsite Norton events, or online through websites or social media.

We greatly appreciate both your patronage and your support, so that we may continue to serve our community.

Please take a moment to review our guidelines, policies, and accessibility information below to ensure the best possible experience for yourself and everyone else while visiting the Norton.

Guidelines for Visiting the Norton

Before Your Visit

$6 Parking is available across the street from the Museum at 1501 South Dixie Highway. Please pay on the ParkMobile app or parkmobile.io. Parking is for museum visitors only, and only during museum hours. Parking is free for Norton Members.
Weapons: Firearms and all other weapons are prohibited in all areas of the Museum, except for those carried by law enforcement officers.
To ensure the safety of the staff and guests, the Norton Museum of Art has a security check-in at the front entrance. The Museum requires all guests to walk through our security scanner, and bags are subject to inspection by a Norton security staff member.
Check in at Reception upon arrival: Our Visitor Experience staff is your first stop for admission and ticket sales, information about the Museum, its programs, Membership, and Customer Service.
Food and Drinks: Visitors are not permitted to eat or drink in The Store or Museum galleries, with the exception of breast-fed and bottle-fed infants. Food and beverages that are brought in with visitors or purchased in the Museum may be enjoyed in the Great Hall, The Restaurant, Garden Lawn, and Reception Area. Water fountains are available on each floor near the restrooms. Lockers are available by the Reception Desk for food and beverage storage.
Backpacks: For your comfort and for the safety of the art on view, please leave larger items at home. Lockers are available, as space permits, to stow food, drink, backpacks, and oversized items, including bags exceeding 16x16x8 inches, as these items are not allowed inside the Museum. Umbrellas may be stored in our holders by the main entrance or in lockers. Additional items may be checked at our discretion. Please note, backpacks and backpack-style child carriers must be worn on the front of the body, carried by hand like a briefcase, or left at coat check. Strollers are allowed in all gallery spaces. Thank you for keeping the Norton Collection safe.
Security Officers reserve the right to inspect all bags, boxes, or package upon entry and exit.
Dress Code: Shoes, tops, and bottoms must always be worn while inside the Norton Museum of Art. Bathing suit attire is not permitted.

While at the Museum

Please do not touch any of the artworks on display: Touching harms the art, so please stay at least 12 inches away from the surface of any object. Raised platforms, stanchions, or lines around certain objects are there as a guide.
No Smoking: Smoking or vaping is not permitted anywhere within the Norton Museum galleries, campus, or Garden.
Cell Phones: Please be courteous to other visitors and restrict cell phone conversations in the galleries. Limit talking on cell phones to the Great Hall or Reception Area.
Photography, Videography, or Drawing in the Galleries: Visitors are welcome to use handheld cameras to take pictures or videos in the galleries, with the following guidance:
- No flash use is permitted on any artwork.
- No lighting equipment, tripods, selfie sticks, large camera bags, or auxiliary flash are permitted.
- Please maintain a safe distance of at least two feet from artworks when taking photos or selfies.
- Please be aware that some special exhibitions, galleries, and individual artworks may have restrictions on photography due to loan and copyright requirements. Please refer to the individual artwork label for restrictions.
Commercial photography and videography must be pre-arranged through [email protected]
By entering the museum premises, you consent to photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, The Norton YouTube Channel, promotional purposes, telecasts, advertising, inclusion on web sites, or any other purpose. You release the Norton Museum of Art, its officers, and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video, and/or or sound recording.
Sketching and writing in the galleries is encouraged. Please use regular lead or colored pencils only; no pens, paints, or pastels are allowed in the galleries.
Children under the age of 12 must be accompanied by adults. Please don’t let children under the age of 12 push strollers or wheelchairs.
Tours and Groups: If there is a tour or program in the galleries, feel free to enter the gallery but we ask that you move around the group.

Accessibility

The Norton Museum of Art is committed to ensuring the comfort and enjoyment of our guests with disabilities. All public entrances, restrooms, and elevators are accessible to guests using wheelchairs.

Service animals welcome. Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals but are not considered service animals under the ADA.

Wheelchairs and walkers are available free of charge on a first-come, first-served basis. Stop by the Reception Desk for assistance.

Accessible parking is located in the parking circle adjacent to the Museum, on the corner of Jefferson Road and South Dixie Highway. Additional accessible parking spaces are available in the parking lot at 1501 South Dixie Highway across the street from the Museum.

Program Accessibility
Spaces for guests with wheelchairs are available in the Stiller Auditorium on a first come, first served basis.

Braille
Museum elevators and many public spaces are equipped with Braille signage.

American Sign Language (ASL) Interpreters
Available for any Norton event. Email [email protected] at least two weeks in advance. The Norton will make every effort to provide accommodations for requests made with less than two weeks’ notice.

Assistive Listening Devices
A hearing loop is available for events in Stiller Auditorium. Headsets are also available for use in the Auditorium and the Korman Room. Ask the program manager for assistance.

Audio Description and Automated Captioning is available online for select programs through @thenortonmuseumofart on Youtube.

Accessible Group Gallery Tours
Submit a tour request here, or email [email protected]

Don’t see what you need?
Email [email protected] or give us a call at (561) 832-5196 and we will work with you to create a comfortable and enjoyable experience.